2020年第二季度旅行社服務質量信息公示

一、旅游投訴受理情況

2020niandierjiduqianyitiyudengluwenhuashichangxingzhengzhifazongduigongshoulilvyoutousugongdan428jian;jiezhuanyijiduweibanjiegongdan1257jian。erjidu,gongbanjiegongdan1225jian,weiyoukewanhuijingjisunshileiji1090wanyuyuan。jiezhi6yue30ri,shangweibanjiedetousugongdangong460jian,qizhongsheji10jianyishang(buhan10jian)delvxingsheshi:

1.tianjinxiechengguojilvxingsheyouxiangongsi: 50jian;

千亿体育2.tianjinkanghuiguojilvxingsheyouxianzerengongsi: 45jian;

3.tianjinsanjiahaiyangguojilvxingsheyouxiangongsi: 31jian;

4.tianjinbeizhongguojilvxingsheyouxiangongsi: 31jian;

5.qianyitiyudengluzhongguolvxingshe: 19jian;

千亿体育6.tianjinjinshengguojilvxingsheyouxianzerengongsi: 15jian;

7.tianjinxinshijieguojilvxingsheyouxiangongsi: 14jian;

8.beijingshizhongguolvxingsheyouxiangongsitianjinfengongsi: 14jian;

千亿体育9.tianjinzhongxinyouzaiwangguojilvxingsheyouxiangongsi: 14jian。

二、旅游投訴未達成和解的主要原因

benzhugongping、gongzhengdeyuanze,lvyoutousudiaojiejigounuliweihuqiyeheyoukeshuangfangdehefaquanyi,yiju《lvyoufa》、《lvyoutousuchulibanfa》dengxiangguanguidingjinxingdiaojieyinyiqingyingxiangchanshengdetousujiufen,shuangfangweidachenghejiedezhuyaoyuanyin: yishiyinguowaiyiqingbaofa,youkebukaolvbiangenghetong、yanqichuxingdejiejuefangan;ershiyoukeduiyukouchuyijingfashengqiebuketuihuandefeiyongburenke,bingzhiyilvyouqiyetigongdesunshipingju。genju《lvyoutousuchulibanfa》xiangguanguiding,tongguodiaojiewufadachengyizhide,lvyoutousudiaojiejigoujiangzhongzhidiaojiechengxu。jianyiyoukeanzhaoguojiayouguanfalvfagui,jinzaoxiangzhongcaijigoushenqingzhongcaihuozhexiangrenminfayuantiqisusong,yifaweihuzishenhefaquanyi。

三、游覽觀光不任性,守住疫情防控安全線

muqian,suizhuyiqingfangkongchengxiaojinyibugonggu,jingqujingdianzhubuhuifukaifang,danchangtaihuayiqingfangkongrenwurengranjianju。jihuachuyoudeyouke,chuyouqian,yingtongguoguanfangqudaolejiemudediyiqingfangkongzhengce,chaxunmenpiaoyuyue、fenshiduanyoulandengcuoshi,helianpaihaochuxingfangshiheshijian。zaiyoulanguanguangdetongshiyaozijuezunshouyiqingfangkongyouguanyaoqiu,peihejingqujingdianzuohaoyiqingfangkongcuoshi,shouzhuyiqingfangkonganquanxian。

qianyitiyudengluwenhuashichangxingzhengzhifazongdui

2020年7月13日

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